There is So Much that Happens before Printing Begins!
Midland offers a wide variety of order placement, scheduling, pre-press and electronic information services to support our information management, digital and offset printing processes. At Midland, we don’t just print your information; we enable you to scan it, save it, store it, order it and send it electronically. Plus, we can also reformat it to be utilized across a wide variety of output mediums.
Our front-end services include:
Order Placement
Account Services
We have an experienced team of Account Service professionals to work with you in processing your projects. Our representatives can provide request for quotations, order placement and follow through on shipping and invoicing questions. Plus, they are here to guide you through the process and offer cost-saving alternatives along the way.
Electronic Data Interchange (EDI)
Midland has worked to pioneer an integrated EDI ordering, invoicing and payment system in support of our unique one-off print-on-demand offering.
Web-based Ordering Systems
Midland can develop a customized web-based ordering system which allows our customers (and often times their end-users) to place orders for literature directly through an e-commerce solution. This system can link directly into our customer file repository offering an automated process from order placement through invoicing.
800# Call Center
We offer a quality order processing and fulfillment call center that can include customized answer scripts and are always tailored to fit your specific business strategies. Our 800# services provide a valuable vehicle for allowing your customers to order and receive literature about your company and its products and services.
Document & Information Management Services
Customer File Repository System
Today, information can take on many forms: text, graphics, Postscript, PDF, SGML, voice, video, scanned images and database tables. This information is common in that it takes on some logical form in order to represent information. The industry commonly refers to this compiled information as a document, whether it is printed or provided electronically. This system provides a more automated electronic document production workflow and file management process for efficient storage and retrieval of our customer’s documents. This customer file repository system is based in the Oracle Content Management suite of products, as well as integrated and custom built add-on components. Clients submit electronic files, or camera-ready artwork, which are then converted to a print-ready electronic file. The print-ready files are stored in our electronic file management system and can be retrieved and distributed as orders are received.
Scanning Services
We have the ability to scan a customer’s documentation that was created before the emergence of desktop publishing capabilities - creating an electronic version of that document. This electronic “copy” can then be stored and re-purposed to multiple output mediums. This can minimize your file handling and conversion costs and give you much more flexibility for the future in terms of being able to reuse this now electronic information.
Pre-Flight Services
Midland tests every electronic file that it receives with industry standard pre-flight software. This ensures that your files have been set-up correctly and allows you to make any adjustments or have our staff make them for you. In the end this process saves you from incurring additional charges and unnecessary delays once your file has been released into the production cycle.
Technical Consultant Services
The Technical Consultant (TC) works with our customers to successfully integrate their electronic systems and software with Midland’s electronic systems and software. This group provides in-house support between the Customer and our production staff to ensure accountability, integrity, and understanding of electronic files and has proven to promote quality, file reliability and on-time delivery as well as help our customers avoid additional charges for file manipulation in downstream processes.
Capacity Planning & Sequencing System
As changing market demands and technology has led to lower print run quantities and shorter lead times, Midland’s print management system has been configured to accurately manage our fast-paced digital printing processes.
The print management system is the single source for job information, real time job status and inventory tracking operations. It integrates with all our print engines, shipping and invoicing processes, and allows for business alerts and workflow triggers such as last minute change orders.